Refund Policy

🔄 Returns & Refunds Policy

We want you and your pet to be happy with every purchase from us. If something isn’t right, here’s how we handle returns and refunds:

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✅ Returns

• You may request a return within 30 days of delivery.

• Items must be unused, in their original packaging, and in the same condition you received them.

• Certain items (such as pet beds, feeding products, or hygiene-related items) may not be returnable once opened due to health and safety reasons.

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💵 Refunds

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are included in product prices, so they are non-refundable.

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🔁 Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at support@[yourstorename].com with your order number and details.

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📦 Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos.

• We’ll arrange a replacement or issue a refund at no additional cost.

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⚠️ Non-Returnable Items

• Gift cards

• Downloadable or digital products

• Opened pet hygiene products (litter boxes, feeding bowls, grooming tools, etc., if used)

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📩 How to Start a Return

To request a return or refund, contact us with your order number and details. Our team will provide instructions for returning your product.